Understanding your loyal customers is critical as otherwise they will leave you for the nearest competitor, warns brand artist Jo Robertson. A common mistake salon owners and stylists make is misunderstanding their ideal client. More specifically, the error is not spending enough time getting to know them. Many shops are closing on the high street, […]
Professional boundaries keep your business running smoothly. Liz McKeown shares her tips for implementing a set of key guidelines. Boundaries involve setting behavioural limits during workplace interactions. It is important to outline what is acceptable workplace behaviour and how this behaviour affects the way staff communicate with one another. You should also establish rules – […]
Prostate Cancer UK’s staff will receive a 5-star treatment from Jacks of London during Men’s Health Week and after, until the end of the month. This decision celebrates Jacks’ 25 years in business, as well as the beginning of a year-long partnership between the salon and Prostate Cancer UK. The goal is to raise awareness […]
It takes time and effort to create the dream team, so it is important to hold on to them for as long as possible. NHF/NBF chief executive Hilary Hall shares her tips for keeping your staff motivated and happy. Creating a dream team of loyal and hardworking high performers takes time and effort, says NHF/NBF chief […]
I, and the organisation I represent find being members of the HBSA very useful in our desire to be a part of such a wonderful industry, as well helping deliver to our commitment to acting professionally in all that we do and helping to continually improve the professionalism of the industry.
We enjoy meeting other industry colleagues, the social events and the ability to discuss industry wide issues with a wide cross section of stakeholders and would thoroughly recommend any business to join.
Alan Revitt, General Manager, The Avec Corporation
For a smaller company like mine, the Croner help line, which is offered via the HBSA membership, provides vital support. The free advice line offers information on a wide range of business issues. These can range from employment law or contract law questions to advice on health and safety matters. Give it a go - you won't be disappointed
Mike Patey, MD, Top Corner Marketing Ltd
One of the many benefits of HSBA membership is the business support helpline, covering employment law, payroll, health & safety, commercial and legal matters. We use the helpline at least once a week , sometimes daily and the support and guidance we receive is concise and of great help, in fact at times we would be lost without them
Paul Coley, HR Manager, Capital Hair & Beauty
For any company operating in the UK’s hair and beauty industry the HBSA is a must. Regular newsletters and updates mean you are always kept up to date with industry relevant laws and policies as well as what’s going on, and the free helpline is a great resource for tax, employment or health & safety information. Above all that though the opportunity to meet and network with key people from all areas of the industry is immensely valuable